Versand
Shipping
Shipping and Delivery Policy
Last updated: August 11, 2026
Shipping policy summary
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Shipping destinations: Poland, Germany, Austria, Italy, Spain, the Czech Republic and Hungary.
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Shipping cost: Free standard shipping (PLN 0 / EUR 0 / CZK 0 / HUF 0, depending on the applicable store currency) for every order, with no minimum order value and no remote-area surcharge.
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Processing time: 1–3 business days.
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Transit time: 8–15 business days after dispatch.
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Estimated total delivery time: 9–18 business days.
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Tracking: Tracking details are sent after dispatch when available.
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Customs and import charges: Customers in the listed delivery countries are not charged additional customs, import, handling or delivery fees upon delivery.
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Delays or missing parcels: Contact a01087890625@gmail.com. We will investigate the matter with the carrier and provide a replacement or refund where required by applicable law.
This Shipping and Delivery Policy applies to orders placed with TRYHGI, operated by Nordic Passive ApS.
1. Shipping Destination
We currently ship exclusively to:
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Poland
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Germany
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Austria
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Italy
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Spain
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Czech Republic
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Hungary
Orders are delivered to the shipping address provided during checkout.
We do not currently ship under this policy to countries or regions outside the seven countries listed above.
2. Processing Time
After successful order and payment confirmation, orders are reviewed, processed and prepared for dispatch within 1–3 business days.
Saturdays, Sundays and public holidays are not considered business days.
Processing time is calculated separately from transit time.
3. Transit Time and Estimated Delivery Time
After the order has been handed over to the shipping carrier, the estimated transit time is 8–15 business days.
The estimated total delivery time consists of:
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Processing time: 1–3 business days
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Transit time: 8–15 business days
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Estimated total delivery time: 9–18 business days
These estimated delivery times apply to all seven shipping destinations: Poland, Germany, Austria, Italy, Spain, the Czech Republic and Hungary.
Actual delivery times may be affected by public holidays, weather conditions, unusually high shipping volumes, carrier disruptions or other circumstances outside our reasonable control.
All delivery times are estimates and are not guaranteed.
Your statutory consumer rights remain unaffected.
4. Shipping Costs
Standard shipping is free for all orders delivered to Poland, Germany, Austria, Italy, Spain, the Czech Republic and Hungary.
The standard shipping cost is:
| Country | Standard Shipping Cost |
|---|---|
| Poland | PLN 0 |
| Germany | EUR 0 |
| Austria | EUR 0 |
| Italy | EUR 0 |
| Spain | EUR 0 |
| Czech Republic | CZK 0 |
| Hungary | HUF 0 |
There is:
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no minimum order value;
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no remote-area surcharge;
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no additional standard delivery charge added after checkout.
Any amount payable by the customer will be clearly displayed before the order is completed.
5. Customs, Import Charges and Taxes
Customers receiving orders in Poland, Germany, Austria, Italy, Spain, the Czech Republic and Hungary will not be charged additional customs, import, handling or standard delivery fees upon delivery.
The total amount displayed at checkout represents the amount payable by the customer for the order, subject to any clearly disclosed optional services selected by the customer.
Any applicable taxes and mandatory charges will be included in or clearly disclosed as part of the final checkout amount in accordance with applicable law.
6. Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation.
Where tracking is available for the shipment, the confirmation will include:
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a tracking number; and/or
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a link to online shipment tracking.
It may take several business days after dispatch before the carrier's tracking system displays the first update.
7. Correct Shipping Address
Please check your shipping address carefully before completing your order.
If you need to change your shipping address after placing an order, please contact us as soon as possible at:
An address change is only possible while the order has not yet been handed over to the shipping carrier.
Customers are responsible for providing a complete and accurate delivery address.
8. Delayed, Undelivered or Lost Shipments
Please contact us if:
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tracking has not been updated for an unusually long period;
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the shipment is marked as delivered but cannot be located;
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the order does not arrive within the stated estimated delivery period;
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or there is another significant delivery issue.
Contact:
We will investigate the matter with the shipping carrier and inform you about the available solution, including replacement or refund where required by applicable law.
9. Damaged Deliveries
If the packaging or product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
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your order number;
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a short description of the problem;
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photos of the packaging, where possible;
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photos or videos of the affected product, where possible.
Send the information to:
We cover the return shipping costs for damaged, defective or incorrectly delivered goods in accordance with our Return, Withdrawal and Refund Policy.
10. Returns
For approved returns, we cover the return shipping costs.
Please contact us before sending any return so that we can provide the appropriate return instructions.
Return address:
TRYHGI Returns
Beispielweg 27
10115 Berlin
Germany
The registered business address in Denmark does not accept returns.
For further information, please refer to our Return, Withdrawal and Refund Policy.
11. Contact Information
Nordic Passive ApS (TRYHGI)
Email:
a01087890625@gmail.com
Phone:
+45 65 63 54 32
Registered business address:
Skalhuse 5, 1. Gelstrup
9240 Nibe
Denmark
CVR number:
43499882
Shipping destinations:
Poland, Germany, Austria, Italy, Spain, the Czech Republic and Hungary
Store currencies:
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Poland: Polish Zloty (PLN)
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Germany: Euro (EUR)
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Austria: Euro (EUR)
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Italy: Euro (EUR)
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Spain: Euro (EUR)
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Czech Republic: Czech Koruna (CZK)
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Hungary: Hungarian Forint (HUF)